Benefits of Baloo Weighted Blankets

(Frequently Asked Questions)

I am not satisfied with my order:

Before filing any Chargeback and/or Dispute, please make sure you contact us. Many disputes are caused by misunderstandings, and they're often easy to resolve, please visit our help center is you have any concerns with your order.
Also please refer to our refund policy below or visit here:
https://calmingpup.com/pages/terms-of-service-2

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

We want to make sure you get your items as quickly as possible. ❤️

Our Calming Pup Doggy Beds Take Time To Make Especially With Our Growing Demand Of Orders, Total Average Delivery Time Frame During Our Peak Season

8-15 Business Days (Not Including Saturday & Sunday)

Important Note: We will try to get your order dispatched within 12 hours so please make sure you order correct size and color.

Once it has been dispatched, our couriers (USPS) will then give us tracking information after 2-3 business days. We will then email you as soon as possible with the latest tracking information.

Multiple orders will be shipped separate as there is a maximum weight limit.

We don't support PO box deliveries. Please place other shipping address. Thank you!
HOW CAN I TRACK MY ORDER

Please track your order here: http://parcelsapp.com/en/ and place your tracking number. Please only use this after 3-5 days of receiving your tracking number. It may not show instantly and need time to update.

You can also track your order via USPS official tracking website. However, due to the nature of their tracking system, we do not recommend it as they never update the tracking page.

What we recommend is for you to only use the 'sign up for delivery updates' via official USPS tracking website.

You may sign up to get email and sms notifications of when your order will be delivered with an exact estimated delivery time frame.

Try to rely on our first tracking link we provided for better updates and only use USPS to see expected delivery date.

USPS Tracking: https://tools.usps.com/go/TrackConfirmAction_input
WHEN WILL MY TRACKING INFORMATION APPEAR?

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center.
WHY IS MY SHIPMENT STATUS NOT CHANGED?

Please track your order here: http://parcelsapp.com/ and place your tracking number. Please only use this after 3-5 days of receiving your tracking number. It may not show instantly and need time to update.

USPS Does not usually update their tracking page so please use our first option. However, please sign up for updates via official USPS website here:

https://tools.usps.com/go/TrackConfirmAction_input

AFTER PURCHASING PROBLEMS

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

Especially shipping factor, that eventually make our products defective or damaged.

If you received a defective/damaged item, please kindly contact us at

If you are having any issues, please contact us: support@calmingpup.com

PAYMENT FAQ'S

HOW DO I PAY FOR MY ORDER?

We offer safe shopping and accept payment via Credit card, Debit card or VISA.

So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

If you are having any issues, please contact us: support@calmingpup.com
WHICH CURRENCY ARE YOU USING IN YOUR WEBSITE?

Our products are set in US Dollar (USD). Feel Free To Use Our Currency Selector. But All Checkouts Will Be Processed In USD.
STILL NEED HELP?

Can not find the answer you need? Contact us: support@calmingpup.com

PRIVACY POLICY

HOW CAN I TRUST YOUR STORE TO PROVIDE MY CARD INFORMATION

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

If you are having any issues, please contact us: support@calmingpup.com
WILL MY CARD'S INFORMATION BE KEPT OR STOLEN?

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Can not find the answer you need? Contact us: support@calmingpup.com
STILL NEED HELP?

Can not find the answer you need? Contact us: support@calmingpup.com

MANAGING YOUR ORDER

HOW DO I MODIFY MY ORDER?

You can modify your order simply by contacting us at support@calmingpup.com. Please provide all details for your adjustment.

Please note that your order can only be modified within 24 hours after being placed. After your order is dispatched, we cannot modify any details, unfortunately.

Need more help? Contact us before 24 hours of order placement by replying to one of our emails starting with "MY ORDER NEEDS MODIFYING" for better support.

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